Answers before you book, apply, or pay.
These are the common questions people ask when using NaMatch to find support, apply for work, manage payments, or close an account.
What is NaMatch?+
NaMatch is a platform that helps people connect with suitable workers, carers, support staff and service providers. Families, employers and individuals can use NaMatch to find help, while workers can create profiles and apply for suitable opportunities.
How do I create an account?+
Download the app, enter your details, verify your email or phone number, and complete your profile. Workers may be asked to provide extra information such as experience, availability, location and relevant documents.
How do payments work?+
Payments on NaMatch are processed securely through our payment provider. NaMatch does not store your full card details. You can view your payment activity in your billing history.
Can I pay for care or support for a relative?+
Yes. NaMatch may allow users to pay for services connected to care, support or recruitment for a parent, relative or other person, depending on the service selected.
How do I report a problem?+
Go to Contact Support in the app or email support@namatch.com. Please include your name, account email and a short explanation of the issue.
How do I delete my account?+
Go to Settings, then Delete Account. Deleting your account will permanently remove your account access. Some records may be kept where required for legal, payment, safety or fraud-prevention reasons.